Privacy Policy

This Privacy Policy applies to all users of the Sydney Sports Science website and explains how Sydney Sports Science (“we”, “our”, “us”) collects, uses, stores, and protects your personal information.

By accessing or using this Website, you agree to the terms of this Privacy Policy.

1. Commitment to Privacy

Sydney Sports Science is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (“APPs”), and applicable Australian privacy laws.

We take reasonable steps to ensure that your personal information is handled securely and responsibly.

2. Information We Collect

We may collect personal information including, but not limited to:

Full name
Email address
Phone number
Shipping and billing address
Payment and transaction details
Order history
Device, browser, and IP address information
Website usage and analytics data
Communications or enquiries submitted through the Website

We may also collect non-identifiable information through cookies and analytics platforms to improve Website performance and user experience.

3. How We Collect Information

Personal information may be collected when you:

Place an order through the Website;
Subscribe to newsletters or marketing communications;
Contact us via email, forms, or social media;
Create an account;
Participate in promotions, surveys, or competitions; or
Browse or interact with the Website.

4. How We Use Your Information

Sydney Sports Science may use your personal information to:

Process and fulfil orders;
Provide customer support;
Communicate regarding purchases or enquiries;
Improve Website functionality and user experience;
Send updates, promotions, or marketing communications;
Detect fraud or security issues; and
Comply with legal obligations.

We will only use your information for purposes reasonably necessary in connection with our business operations.

5. Marketing Communications

By subscribing to our mailing list or providing your contact details, you consent to receiving promotional communications from Sydney Sports Science.

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link within emails; or
Contacting us directly.

6. Sharing of Information

Sydney Sports Science does not sell, rent, or trade your personal information to third parties.

We may disclose your information to trusted third-party providers where necessary to operate our business, including:

Payment processors;
Shipping and logistics providers;
Website hosting providers;
Marketing and analytics platforms; and
Professional advisers or legal authorities where required by law.

Third-party providers are expected to handle personal information securely and in accordance with applicable privacy laws.

7. Cookies & Analytics

This Website may use cookies, tracking technologies, and analytics services to:

Understand Website traffic and user behaviour;
Improve functionality and performance;
Personalise user experience; and
Support advertising and remarketing activities.

You may disable cookies through your browser settings; however, certain Website features may not function correctly.

8. Data Security

Sydney Sports Science takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we implement security measures designed to protect your information, no method of online transmission or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security.

9. Access & Correction

You may request access to, or correction of, your personal information held by Sydney Sports Science at any time by contacting us.

We may require verification of identity before processing requests.

10. Third-Party Links

This Website may contain links to third-party websites or services.

Sydney Sports Science is not responsible for the privacy practices, content, or security of external websites. Users access third-party sites at their own risk.